1 Incoming Returns2–3 Work Item4 IRD5 EMP6 CRM7 TICKETS8 Routing9 DPI10 Close
CHK-EX-SIM-012
Source Evidence
External source: Synthetic item-processing feed
RETURNED DEPOSITED ITEM / CHARGEBACK IMAGE
Check #6003
Amount: $336.16
Source exception: INDEMNITY_RESEARCH
Synthetic image representation for Appel Bank UAT.Current Work State
StatusNEWDisposition—Run count1Override flagN
Customer Account Transaction History
| Date | Reference | Type | D/C | Amount | Status |
|---|---|---|---|---|---|
| No transaction history. | |||||
Step 2 — Account match + temp save
Step 3 — Submit Chargeback / disposition
The legacy backwards customer-debit route is disabled. Submit Chargeback now uses canonical CB_RECEIVED: debit 20608 / credit customer, with restricted-account routing handled by Posting Master.
Step 6 — Chargeback log / CRM notes
| At | Description | Attachment |
|---|---|---|
| No CRM notes yet. | ||
Family 11 posting / TICKETS evidence
Canonical workbench posting uses the Family 11 Posting Master and the TICKETS-box controls. Use Batch Control for FRB/EEX credits to 20608, reclear/chargeback debits to 20608, balancing, and the Did you buy in? close gate.
| Reference | Related Acct | Type | D/C | Amount | Status |
|---|---|---|---|---|---|
| No chargeback GL history yet. | |||||
Required Completion Path
Incoming return → account match/temp save → disposition → SEND TO IRD → EMP report → chargeback log/CRM → TICKETS → Chexar routing → DPI handoff → balanced batch close.