Debit Card Work Item
DC-200001
DISPUTE / REG E · card ending 4117 · Alicia Monroe
Account5583807919ACTIVE
Card•••• 4117ACTIVE
Dispute / Transaction$822.87POS
UAT StateNEWUNASSIGNED
What Exactly Is Being Worked?
Operational contextCustomer states this transaction was not authorized and does not recognize the merchant or purchase.
Merchant / ATMRIVERBEND HOTEL
Transaction date2026-09-16
Location / channelOKLAHOMA CITY, OK
Transaction typePURCHASE
Amount disputed$822.87
Card•••• 4117
Account5583807919
ScenarioDISPUTE / REG E
Why this item requires work: The operator should be able to tell exactly what transaction or card event the customer is questioning before making a dispute, provisional-credit, fraud, block, reissue, or denial decision.
Research Context
HIGH priorityCustomerAlicia Monroe
CIF857103571
Account5583807919
Available Balance$491.06
ScenarioDISPUTE / REG E
ChannelPOS
Take Action
Operational decisionAudit History
0 eventsNo work-item history yet.