Debit Card Work Item
DC-200012
LOST / STOLEN · card ending 4304 · Devon Chandler
Account5583895028DORMANT
Card•••• 4304ACTIVE
Dispute / Transaction—ATM
UAT StatePENDINGDEBIT CARD OPERATIONS
What Exactly Is Being Worked?
Operational contextCustomer reported the physical debit card lost or stolen; review recent activity for unauthorized transactions.
Merchant / ATMSTREAMLINE DIGITAL
Transaction date2026-09-13
Location / channelONLINE
Transaction typeCARD-NOT-PRESENT
Amount disputedN/A
Card•••• 4304
Account5583895028
ScenarioLOST / STOLEN
Why this item requires work: The operator should be able to tell exactly what transaction or card event the customer is questioning before making a dispute, provisional-credit, fraud, block, reissue, or denial decision.
Research Context
HIGH priorityCustomerDevon Chandler
CIF857142852
Account5583895028
Available Balance$-22,258.22
ScenarioLOST / STOLEN
ChannelATM
Take Action
Operational decisionAudit History
3 eventsNOTE_ADDED · 2026-09-17T03:35:40.965255+00:00
Decision: REISSUE CARD — mobile replacement request (synthetic; no external card network order)
Decision: REISSUE CARD — mobile replacement request (synthetic; no external card network order)
STATUS_CHANGED · 2026-09-17T03:35:40.965255+00:00
NEW -> PENDING
NEW -> PENDING
OWNER_CHANGED · 2026-09-17T03:35:40.965255+00:00
Unassigned -> DEBIT CARD OPERATIONS
Unassigned -> DEBIT CARD OPERATIONS