Debit Card Work Item
DC-200013
DISPUTE / REG E · card ending 4321 · Keisha Grant
Account5583902947ACTIVE
Card•••• 4321ACTIVE
Dispute / Transaction$774.61POS
UAT StateNEWUNASSIGNED
What Exactly Is Being Worked?
Operational contextCustomer states this transaction was not authorized and does not recognize the merchant or purchase.
Merchant / ATMRIVERBEND HOTEL
Transaction date2026-09-12
Location / channelOKLAHOMA CITY, OK
Transaction typePURCHASE
Amount disputed$774.61
Card•••• 4321
Account5583902947
ScenarioDISPUTE / REG E
Why this item requires work: The operator should be able to tell exactly what transaction or card event the customer is questioning before making a dispute, provisional-credit, fraud, block, reissue, or denial decision.
Research Context
HIGH priorityCustomerKeisha Grant
CIF857146423
Account5583902947
Available Balance$3,169.73
ScenarioDISPUTE / REG E
ChannelPOS
Take Action
Operational decisionAudit History
0 eventsNo work-item history yet.