Debit Card Work Item
DC-200024
LOST / STOLEN · card ending 4508 · Malcolm Reeves
Account5583990056ACTIVE
Card•••• 4508ACTIVE
Dispute / Transaction—ATM
UAT StateNEWUNASSIGNED
What Exactly Is Being Worked?
Operational contextCustomer reported the physical debit card lost or stolen; review recent activity for unauthorized transactions.
Merchant / ATMSTREAMLINE DIGITAL
Transaction date2026-09-17
Location / channelONLINE
Transaction typeCARD-NOT-PRESENT
Amount disputedN/A
Card•••• 4508
Account5583990056
ScenarioLOST / STOLEN
Why this item requires work: The operator should be able to tell exactly what transaction or card event the customer is questioning before making a dispute, provisional-credit, fraud, block, reissue, or denial decision.
Research Context
HIGH priorityCustomerMalcolm Reeves
CIF857185704
Account5583990056
Available Balance$3,489.64
ScenarioLOST / STOLEN
ChannelATM
Take Action
Operational decisionAudit History
0 eventsNo work-item history yet.